Very kind and helpful staff. Dr. Vergel did absolutely everything he could to help my dogs. I adopted a new dog who was very ill when we picked him up from the shelter after his neuter. Banfield said he needed emergency help and to go to Crystal Creek immediately. I went and they took my dog straight to the oxygen chamber and started working on saving him. There was not a good chance he would survive, but I wanted to try. And the whole staff knew his name and it seemed like everyone was hoping for him. And he was receiving the type of care I'd see in a human hospital. Unfortunately he didn't make it. But I knew they tried. Two days later, my other dog collapsed and we brought her straight to Crystal Creek. She was kept in the ICU for 3 days. She got the best care and she made it! My other 3 dogs were infected too and given chest x-rays and antibiotics (another one was also showing early signs of pneumonia). It was a nightmare and tragic event for my family. The dog from the shelter had some kind of kennel cough that the shelter didn't realize. Without Crystal Creek, Dr. Vergel and the many nurses, I don't believe I'd have my other dogs alive and healthy today. I've seen complaints about wait times. And yes, the wait can sometimes be long. But remember this is a state of the art facility that is also working to save animals in emergencies.